Consumer Cancellation Policy
As a consumer, you have a general statutory right to cancellation upon conclusion of a distance-selling transaction, which we hereby inform you of as follows in accordance with the statutory template (section 1). Exceptions to the right to cancellation are regulated in section 1 You can find a template cancellation form in section 3:
1. Cancellation policy
Right to cancellation
You have the right to cancel this contract without stating reasons within fourteen days. The cancellation period amounts to fourteen days from the day on which you have taken possession of the products or a third party named by you – who is not the carrier – has done so. In order to exercise your right to cancellation, you need to inform us: V.SUN
GmbH, In der Aue 4, D-69118 Heidelberg, Germany, firstname.lastname@example.org, telephone: +49
(0)62216566460) about your decision to cancel the contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You may use the enclosed template cancellation form for this purpose, although this is not required. In order to satisfy the cancellation period, it is sufficient to send the cancellation prior to expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we must repay all payments we have received from you, including delivery costs (with the exception of additional costs incurred as a result of your choice of another delivery method than the cheapest standard delivery offered by us) promptly and no later than within fourteen days from the day on which we receive your notice of cancellation of this contract. To settle this repayment, we shall use the same method of payment you used in the original transaction, unless we have expressly agreed otherwise with you; under no circumstances shall you be charged any fees as a result of this repayment. We may deny repayment until we have received the products back or you have provided evidence that you have sent back the goods, depending on which occurs earlier.
You must return or hand over the products without delay and in any case no later than within fourteen days from the day on which you inform us of cancellation of this contract, to the service provider we have commissioned with returns: Erdt Concepts GmbH, Tilsiter Str. 17, D-69502 Hemsbach, Germany. The period is observed if you send the products prior to expiry of this period of fourteen days. You shall bear the direct costs of returning the products. You must only compensate us for any loss of value of the products if this loss of value is due to handling of the products that was not necessary for examining the quality, characteristics and functionality of the products.
2. Exclusion of the right to cancellation
The right to cancellation shall exist insofar as we have not agreed otherwise with you; it shall not exist inter alia for contracts on the delivery of sealed products that are not suitable for returns for reasons of health protection or hygiene if their seal has been broken after delivery.
3. Template cancellation form
We hereby inform you of the template cancellation form in accordance with statutory provisions as follows:
Template cancellation form
(If you wish to cancel the contract, please complete this form and send it back to us.)
– To: V.SUN GmbH, In der Aue 4, D-69118 Heidelberg, email@example.com, Germany
– I/We (*) hereby cancel the contract concluded with me/us (*) on the purchase of the following products (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper submission)
(*) Strike through as applicable.