Terms and Conditions

General terms and conditions of business

v-sun.de

1. Scope

1.1 Contractual Partners

These General Terms and Conditions of Sale (“GTC”) apply to all contracts concluded via our online shop (“Online Shop”) between us, V.SUN GmbH, represented by Ms. Anja Susanne Bettin, In der Aue 4, D-69118 Heidelberg, Germany, Telephone: +49 (0)6221/6566460 (you can reach us Mon.-Fri. 10 a.m.-5 p.m.), Email: info@v-sun.de , Commercial Register: Mannheim District Court, HRB 736030, VAT identification number pursuant to § 27a UStG: DE329129179 (hereinafter referred to as “we” or “V.SUN”) and you as our customer who is at least 18 years old and acting as a consumer. The version of the GTC valid at the time of conclusion of the contract shall apply.

1.2 Consumers

The offers in the online shop are exclusively aimed at (end) consumers residing in the Federal Republic of Germany and Austria. According to § 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

2. Conclusion of the contract

2.1 Ordering process

The presentation and promotion of items in our online shop does not constitute a binding offer to conclude a purchase agreement. You can select products from our range and add them to a virtual shopping cart using the "Add to Cart" button. By clicking the "Checkout" button, you submit a binding offer to purchase the goods in your shopping cart. Before submitting your order, you can correct your information at any time using the correction tools provided and explained during the ordering process. By submitting your order via the online shop by clicking the "Buy" button, you are placing a legally binding order.

However, your application can only be submitted and transmitted to us if you agree to these terms and conditions by ticking the corresponding box, thereby including them in your application, and declare that you have read and understood the consumer cancellation policy and our privacy policy.

You are bound to your order for a period of two (2) weeks after placing it. Your right to cancel your order, if applicable (if you are a consumer), remains unaffected. The consumer cancellation policy and the model cancellation form can be found below under section 3.

2.2 Minimum order value; typical consumer order quantities

We may only be able to process orders if they meet a minimum order value. If this is the case, you can find the minimum order value in the pricing information provided in our online shop. Orders in the online shop are also generally limited to quantities typical for consumers. This also applies to consecutive orders that, in total, exceed typical consumer order quantities.

2.3 Conclusion of the purchase agreement

At your request, we will send you an automatic confirmation of receipt by email ("Order Confirmation"), which lists your order again. The Order Confirmation merely documents that we have received your order and does not constitute acceptance of the offer. Your use of approved instant payment methods does not yet result in the conclusion of the purchase agreement, even after payment of the purchase price. The purchase agreement is only concluded upon our declaration of acceptance, which is sent in a separate email ("Order Confirmation"), or at the latest upon delivery of the goods. In the Order Confirmation or Order Confirmation, but at the latest upon delivery of the goods, we will send you the contract text (consisting of your order, the Terms and Conditions, the Cancellation Policy, and the model cancellation form) on a durable medium (email or paper printout). The contract text is stored in compliance with data protection regulations. You can view your past orders in your user account, if you have registered one. Registering a user account is not a requirement for placing an order.

2.4 Storage of the contract text

We will send you the contract text, consisting of your order, the terms and conditions, the cancellation policy, and the sample cancellation form, with the order confirmation or in a separate email, but at the latest upon delivery of the goods on a durable medium (email or paper printout). We also store the contract text in compliance with data protection regulations. You can view your past orders in your user account, if you have registered one. Registering a user account is not a requirement for placing an order.

2.5 Contract language

The language available for concluding the contract is German.

3. Consumer right of withdrawal

As a consumer, you generally have a statutory right of withdrawal when concluding a distance selling contract, about which we inform you below (section 3.1) in accordance with the statutory model. Exceptions to the right of withdrawal are regulated in section 3.2. You will find a sample withdrawal form in section 3.3.

3.1 Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise your right of withdrawal, you must inform us (V.SUN GmbH, In der Aue 4, D-69118 Heidelberg, Germany, info@v-sun.de, Telephone: +49 (0)62216566460) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to the service provider we have commissioned to take back the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. Return or hand over the goods to PVS Concepts GmbH, Tilsiter Str. 17, D-69502 Hemsbach. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.

3.2 Exclusion of the right of withdrawal

Unless we have agreed otherwise with you, the right of withdrawal does not apply, among other things, to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

3.3 Sample Cancellation Form

We will inform you about the model withdrawal form as follows, in accordance with legal regulations:

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it to us.)

– To V.SUN GmbH, In der Aue 4, D-69118 Heidelberg, info@v-sun.de, Germany

– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notifications on paper)

- Date

(*) Delete as appropriate.

4. Prices and shipping costs; return shipping costs in case of cancellation

All prices in our online shop are gross prices, including VAT, and are subject to additional shipping costs. Shipping costs are displayed in the shopping cart. Shipping to Germany costs €3.95. Shipping to Austria or Luxembourg costs €9.95. Shipping to Spain, France, Italy, Bulgaria, or Greece costs €14.95. Shipping to Switzerland costs €19.95. We offer free shipping within Germany for orders over €19.90. We offer free shipping to Austria for orders over €39.90. The price, including VAT and shipping costs, is also displayed in the order form before you submit your order. If we fulfill your order through partial deliveries, you will only incur shipping costs for the first partial delivery. If the partial deliveries are at your request, we will charge shipping costs for each partial delivery. If you effectively revoke your contractual declaration, you can, under the legal conditions, demand reimbursement of costs already paid for shipping to you (outbound shipping costs) (see the cancellation policy for other consequences of revocation).

5. Delivery conditions

5.1 Partial deliveries

We are entitled to make partial deliveries, provided this is reasonable for you.

5.2 Delivery area

We only deliver via mail to customers who provide a delivery address in Germany, Austria, Luxembourg, Switzerland, Spain, France, Italy, Bulgaria, or Greece. Self-collection of goods is not possible. We also do not deliver to parcel lockers.

5.3 Delivery time

The delivery period begins on the day the contract is concluded and ends on the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized in the place of delivery, the next working day will apply. The length of the delivery period is determined by the information in the respective product description. Unless otherwise agreed, if no delivery time is specified for a particular item in our online shop, the maximum delivery time is 10 working days.

5.4 Transport damage

If you are a consumer and goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to report the damage or contact us will not affect your statutory rights and their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

6. Payment methods

6.1. Payment methods

We offer the following payment options, unless otherwise stated in the respective order process:

Credit card (American Express, VISA, Mastercard)
PayPal
Klarna (purchase on account, instant bank transfer, installment purchase – where offered)
maestro
Google Pay
Apple Pay
EPS
Union Pay
Shop Pay

Your payment method will be charged immediately upon completion of the order, unless otherwise stipulated by the respective payment service provider.

6.2 Payment via PayPal

If you have selected "PayPal" as your payment method, you must be registered with PayPal or register first and log in with your credentials to pay the invoice amount. The payment transaction will be processed automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the checkout process.

6.3 Payment by credit card via Shopify Payments

You can pay conveniently and securely by credit card. The payment transaction will be processed by your credit card company at Shopify's request immediately after confirmation of the payment instruction and your verification as the legitimate cardholder, and your card will be charged. You will receive further information during the checkout process.

6.4 Payment via KLARNA invoice purchase

Payment is due within 14 days of shipment. You will receive further information during the ordering process.

6.5 Payment via KLARNA instant bank transfer

If you wish to use Klarna instant bank transfer, you can pay for your purchase directly with your online banking details. You will receive further instructions during the checkout process.

6.6 Payment via eps transfer

If you wish to use eps transfer, you can pay for your purchase directly with your online banking details. You will receive further instructions during the ordering process.

6.7 Vouchers

If we grant you coupons, promotional vouchers or other monetary benefits, e.g. in the form of discount codes (collectively referred to as "Voucher(s)"), at our sole discretion, you may redeem these exclusively within the online ordering process and during the specified validity period, subject to the following conditions:

All vouchers can only be redeemed once and cannot be combined with other offers. Only one voucher can be redeemed per order. If voucher redemption is excluded below a certain minimum order value per order, we will indicate this in our offers.

If the benefit granted by the voucher is a percentage or a fixed euro amount, the voucher is valid for our entire product range, excluding sale items, and will be automatically deducted from your invoice total. Any remaining value of the voucher will be forfeited. Cash payment of the voucher value is not possible.

If the voucher grants other monetary benefits, e.g. free product additions, e.g. in the form of product samples, we will deliver these to you with your order while stocks last.

7. Retention of title

The delivered goods remain our property until the purchase price has been paid in full.

8. Warranty

8.1 Statutory warranty claims

We are liable for material or legal defects in delivered items in accordance with applicable legal regulations.

8.2 Guarantees

Any seller's warranties we may provide for specific items, or manufacturer's warranties provided by the manufacturers of specific items, are in addition to claims for material defects or defects of title as defined in section 8.1. Details of the scope of such warranties are set out in the warranty terms and conditions, which may be included with the items.

9. Liability

9.1 Principle

We are liable to you in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

9.2 Liability for breach of essential contractual obligations

In all other cases, unless otherwise stipulated in clause 9.3, our liability is limited to breaches of contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which you, as the customer, may regularly rely (so-called cardinal obligations), and is further limited to compensation for foreseeable and typical damages. In all other cases, our liability is excluded, subject to the provisions of clause 9.3. The aforementioned limitation of liability also applies to the personal liability of our employees, representatives, and officers.

9.3 Unlimited Liability

Our liability for damages resulting from injury to life, body or health and under mandatory legal provisions remains unaffected by the above limitations and exclusions of liability.

10. Copyrights

All images, photos, videos, and texts published in our online shop are protected by copyright. Their use is not permitted without the express prior written consent of the respective copyright holder.

11. Set-off; rights of retention

You are not entitled to offset any claims against ours unless your counterclaims are legally established or undisputed. You are also entitled to offset claims against ours if you assert claims for defects or counterclaims arising from the same purchase agreement. As the buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase agreement.

12. Other

12.1 Applicable Law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If your habitual residence is in Austria at the time of your order, the application of mandatory Austrian legal provisions remains unaffected by the choice of law made in the first sentence.

12.2 Customer Service

You can reach our customer service for questions, complaints and grievances regarding your order on weekdays from 9:00 am to 5:00 pm by phone at +49 800 5890357 and by email at shop@v-sun.de .

12.3 Dispute Resolution

We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board. However, we are generally willing to explore an amicable solution through an arbitration board in individual cases.

These terms and conditions are valid as of September 2025.