Terms and Conditions

GTC

General Terms and Conditions

v-sun.de

1. Scope

1.1 Contracting parties

These General Terms and Conditions of Sale (“GTC”) apply to all contracts concluded via our online shop (“Online Shop”) between us, V.SUN GmbH, represented by Ms Anja Susanne Bettin, In der Aue 4, D-69118 Heidelberg, Germany, Telephone: +49 (0)6221/6566460 (you can reach us Mon.–Fri., 10 a.m.–5 p.m.), Email: info@v-sun.de, Commercial Register: Local Court (Amtsgericht) Mannheim, HRB 736030, VAT identification number pursuant to Section 27a of the German VAT Act (UStG): DE329129179 (hereinafter referred to as “we” or “V.SUN”) and you as our customer who is at least 18 years of age and acting as a consumer. The version of the GTC valid at the time the contract is concluded shall apply.

1.2 Consumers

The offers in the Online Shop are directed exclusively at (end) consumers residing in the Federal Republic of Germany and Austria. Pursuant to Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. 

2. Conclusion of the contract

2.1 Ordering process

The presentation and advertising of items in our Online Shop does not constitute a binding offer to conclude a purchase contract. You can select products from our range and collect them in a so-called shopping cart using the “Add to cart” button. By clicking the “Checkout” button, you submit a binding offer to purchase the goods in the shopping cart. Before sending your order, you can correct your details at any time using the correction tools provided and explained for this purpose in the ordering process. By sending your order via the Online Shop by clicking the “Buy” button, you place a legally binding order. 

However, your offer can only be submitted and transmitted to us if, by ticking the corresponding box, you agree to the application of these GTC, thereby incorporating them into your offer, and declare that you have taken note of and understood the consumer withdrawal policy and our privacy notice. 

You are bound by your order for a period of two (2) weeks after placing it. Any right you may have (if you are a consumer) to withdraw your order remains unaffected by this. You will find the consumer withdrawal policy and the model withdrawal form below under section 3.  

2.2 Minimum order value; order quantities customary for consumers

We may only be able to accept orders above a minimum order value. If this is the case, you can find the minimum order value in the price information provided in our Online Shop. In addition, orders in the Online Shop are generally only possible in quantities customary for consumers. This also applies to consecutive orders which, in total, exceed an order quantity customary for consumers. 

2.3 Conclusion of the purchase contract

Upon receipt of your offer, we will send you an automatic acknowledgement of receipt by email (“Order Confirmation”), in which your order is listed once again. The Order Confirmation merely documents that your order has been received by us and does not constitute acceptance of the offer. Your use of approved instant payment methods does not yet result in the conclusion of the purchase contract, even though the purchase price has been paid. The purchase contract is only concluded when we declare acceptance, which takes place in a separate email (“Acceptance Confirmation”) or, at the latest, by delivery of the goods. In the Order Confirmation or Acceptance Confirmation, but at the latest upon delivery of the goods, we will send you the contract text (consisting of your order, the GTC, the withdrawal policy and the model withdrawal form) on a durable medium (email or paper printout). The contract text is stored in compliance with data protection requirements. You can view your past orders in your user account if you have registered one. Registering a user account is not a prerequisite for placing an order.

2.4 Storage of the contract text 

We will send you the contract text, consisting of your order, the GTC, the withdrawal policy and the model withdrawal form, with the Order Confirmation or in a separate email, but at the latest upon delivery of the goods, on a durable medium (email or paper printout). We also store the contract text in compliance with data protection requirements. You can view your past orders in your user account if you have registered one. Registering a user account is not a prerequisite for placing an order.

2.5 Contract language

The language available for concluding the contract is German.  

3. Consumer right of withdrawal

As a consumer, you generally have a statutory right of withdrawal when concluding a distance contract, about which we inform you below (section 3.1) in accordance with the statutory model. Exceptions to the right of withdrawal are set out in section 3.2. You will find a model withdrawal form in section 3.3:

3.1 Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. To exercise your right of withdrawal, you must inform us (V.SUN GmbH, In der Aue 4, D-69118 Heidelberg, Germany, info@v-sun.de, Telephone: +49 (0)62216566460) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. 

You shall send back or hand over the goods to the service provider commissioned by us to take back the goods, PVS Concepts GmbH, Tilsiter Str. 17, D-69502 Hemsbach, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. 

3.2 Exclusion of the right of withdrawal

Unless we have agreed otherwise with you, the right of withdrawal does not apply, among other things, to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. 

3.3 Model withdrawal form

We inform you about the model withdrawal form in accordance with the statutory provisions as follows:

Model withdrawal form

(If you want to withdraw from the contract, please complete this form and return it to us.)

– To V.SUN GmbH, In der Aue 4, D-69118 Heidelberg, info@v-sun.de, Germany

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

4. Prices and shipping costs; outbound shipping costs in the event of withdrawal 

All prices stated in our Online Shop are gross prices including statutory VAT and are exclusive of any applicable shipping costs. The shipping costs are stated in our price information in the shopping cart in our Online Shop. Shipping to Germany costs €3.95. Shipping to Austria or Luxembourg costs EUR 9.95. Shipping to Spain, France, Italy, Bulgaria or Greece costs EUR 14.95. Shipping to Switzerland costs EUR 19.95. For orders with a goods value of EUR 19.90 or more, we deliver free of shipping costs within Germany. For orders with a goods value of EUR 39.90 or more, we deliver free of shipping costs to Austria. The price including VAT and any applicable shipping costs is also displayed in the order form before you send your order. If we fulfil your order by means of partial deliveries, you will only incur shipping costs for the first partial delivery. If partial deliveries are made at your request, we will charge shipping costs for each partial delivery. If you effectively withdraw your contractual declaration, you may, subject to the statutory requirements, demand reimbursement of costs already paid for shipping to you (outbound shipping costs) (for other consequences of withdrawal, see the withdrawal policy).

5. Delivery terms

5.1 Partial deliveries

We are entitled to make partial deliveries insofar as this is reasonable for you.

5.2 Delivery area

We deliver only by shipment to customers who provide a delivery address in the Federal Republic of Germany, Austria, Luxembourg, Switzerland, Spain, France, Italy, Bulgaria or Greece. Collection of the goods in person is not possible. Nor do we deliver to parcel lockers (Packstationen).

5.3 Delivery period

The delivery period begins on the day the contract is concluded and ends upon expiry of the last day of the period. If the last day of the period falls on a Saturday, a Sunday or a general public holiday officially recognised at the place of delivery, the next working day takes the place of such day. The length of the delivery period is determined by the information in the respective product description. If no delivery time is stated for the respective item in our Online Shop, it is a maximum of 10 working days, unless otherwise agreed.

5.4 Transport damage

If you are a consumer and goods are delivered with obvious transport damage, please report such defects to the delivery agent immediately if possible and contact us without undue delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurer.

6. Payment methods

6.1. Payment methods

We offer you the following payment options, unless otherwise stated in the respective ordering process:

• Credit card (American Express, VISA, Mastercard)
• PayPal
• Klarna (purchase on invoice, instant bank transfer, instalment purchase – in each case where offered)
• Maestro
• Google Pay
• Apple Pay
• EPS
• Union Pay
• Shop Pay

Your payment method will be charged immediately upon completion of the order, unless otherwise provided by the respective payment service provider.

6.2 Payment via PayPal

If you have selected the “PayPal” payment method, in order to pay the invoice amount you must be registered with PayPal or first register there and verify your identity with your login details. The payment transaction is carried out automatically by PayPal immediately after the payment instruction has been confirmed. You will receive further information during the ordering process.

6.3 Payment by credit card via Shopify Payments

You can pay conveniently and securely by credit card. The payment transaction is carried out by your credit card company at Shopify’s request, and your card is charged, immediately after the payment instruction has been confirmed and you have been verified as the legitimate cardholder. You will receive further information during the ordering process.

6.4 Payment via KLARNA purchase on invoice

The payment term is 14 days from dispatch of the goods. You will receive further information during the ordering process.

6.5 Payment via KLARNA instant bank transfer

If you wish to use Klarna instant bank transfer, you can pay for your purchase directly with your online banking details. You will receive further information during the ordering process.

6.6 Payment via eps transfer

If you wish to use eps transfer, you can pay for your purchase directly with your online banking details. You will receive further information during the ordering process.

6.7 Vouchers

Where, at our sole discretion, we grant you coupons, promotional vouchers or other monetary benefits, e.g. in the form of discount codes (collectively referred to as “Voucher(s)”), you may redeem these exclusively within the online ordering process during the stated period of validity, subject to the following conditions: 

All Vouchers can only be redeemed once and cannot be combined with other promotions. Only one Voucher can be redeemed per order. If the redemption of Vouchers is excluded below a certain minimum order value per order, we will point this out to you in our offers. 

Where the benefit granted by the Voucher consists of a saving expressed as a percentage or in euros, the Voucher is valid for our entire range, excluding reduced-price goods, and will be deducted automatically from your invoice amount. Any benefit value exceeding the invoice amount will be forfeited. The Voucher value cannot be paid out in cash. 

Where the Voucher grants other monetary benefits, e.g. free product add-ons, e.g. in the form of product samples, we will deliver these to you with your order while stocks last.

6.8 Promotional add-ons / free goodies

For selected promotions, we provide free product add-ons (“Free Goodies”) once a certain minimum order value has been reached. The applicable minimum order values and the Free Goodies available are communicated as part of the respective promotion. Free Goodies are provided only while stocks last.

If, as a result of a full or partial return, the remaining order value falls below the minimum order value required for the Free Goodie received, the Free Goodie must also be returned.

7. Retention of title

The goods delivered remain our property until the purchase price has been paid in full.

8. Warranty

8.1 Statutory claims for defects

We are liable for material defects and defects of title in delivered items in accordance with the applicable statutory provisions. 

8.2 Guarantees

Any seller’s guarantees given by us for certain items, or manufacturer’s guarantees granted by the manufacturers of certain items, apply in addition to the claims for material defects or defects of title within the meaning of section 8.1. Details of the scope of such guarantees are set out in the guarantee terms and conditions, which may be enclosed with the items.

9. Liability

9.1 Principle

In all cases of contractual and non-contractual liability, we are liable to you for damages or reimbursement of futile expenses in the event of intent and gross negligence in accordance with the statutory provisions.

9.2 Liability for breach of essential contractual obligations

In other cases, unless otherwise provided in section 9.3, we are liable only for breach of a contractual obligation the fulfilment of which is essential for the proper performance of the contract in the first place and on the observance of which you as a customer may regularly rely (so-called cardinal obligation), and such liability is limited to compensation for the foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provision in section 9.3. The above limitation of liability also applies to the personal liability of our employees, representatives and corporate bodies.

9.3 Unlimited liability

Our liability for damage resulting from injury to life, body or health and under mandatory statutory provisions remains unaffected by the above limitations and exclusions of liability. 

10. Copyrights

All images, photos, films and texts published in our Online Shop are protected by copyright. Their use is not permitted without the express prior written consent of the respective rights holder.

11. Set-off; rights of retention

You are not entitled to set off claims against our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to set off claims against our claims if you assert notices of defects or counterclaims arising from the same purchase contract. As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

12. Miscellaneous

12.1 Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If, at the time of your order, your habitual residence is in Austria, the application of mandatory provisions of Austrian law remains unaffected by the choice of law made in sentence 1.

12.2 Customer service

You can reach our customer service for questions, complaints and objections regarding your order on working days from 9:00 a.m. to 5:00 p.m. by telephone at +49 800 5890357 and by email at shop@v-sun.de.

12.3 Dispute resolution

We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board. In principle, however, we are willing to consider an amicable solution via an arbitration board in individual cases.

Version of these GTC: September 2025